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CurbTalker Support Questions
CallerID
Miscellaneous
Orders
CallerID
- Some of my calls do not have caller ID information. Is there something wrong?
- In most countries, there are three types of calls:
- Those with Caller ID
- Those marked "Out of Area" - The number in the caller ID is actually O. This is sent for overseas calls, or from other phone
networks where they didn't pass any caller ID information on to your phone system. No name or number is logged for these calls.
- Those market "Private" - the number in the caller ID is P. Typically unlisted calls will show up as Private on your telephone. No name or number is logged for these calls
If you get the second or third type of call, no name or number will be logged. This is normal and does not indicate a problem with PhoneValet.
Miscellaneous
- Can CurbTalker answer calls while my Mac is sleeping?
CurbTalker does not wake the Mac from sleep - MacOS X cannot wake up fast enough to retrieve the caller ID signalling (which is sent between the first and second ring), and often several rings have passed resulting in the caller to stop waiting and hanging up before CurbTalker answers.
You can enable any other sleep settings for the screen, hard disks, and any processor performance settings, since these will not affect CurbTalker. You should not set the computer to go to sleep, though.
Orders
- I ordered software via your web site but it did not send me my new license code?
When you place an order you are always emailed a confirmation after your order was placed. If you ordered an electronic-only product such as PhoneValet Anywhere, or a software upgrade, it will be emailed to you approximately five to ten minutes after your order. If you ordered a physical product (for example, PhoneValet Message Center) along with an electronic-only product, your license for this electronic-only product will be sent when the physical items have shipped.
If you did not receive expected email from us, please check your junk mail filter in your email application. It is possible your junk mail filter accidentally filtered our email. If you download mail from an online mail service such as Yahoo or GMail, please log on to those servces to check the junk mail filter there. If there was a problem with your order (for example, if an incorrect code was entered, or there is a billing issue), our staff will be notified and will contact you.
If after a business day, you still do not receive your licenses, please contact us.
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